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2020 Survey Results: CREDO members are hopeful for a better 2021

Truly caring about our customers is part of what makes us a different kind of mobile carrier.

That’s why we reached out last month to ask how you were feeling about the end of a difficult year and the start of a new, hopefully better one.

Thousands of CREDO members responded to our “End of 2020 Survey” with heartfelt stories, concerns about our political landscape and optimism for a brighter 2021. Here are the results.

Looking back on 2020, how difficult was it compared to other years of your life?

For most of us, 2020 was one of — if not the most — difficult years of our lives. 

From climate disasters, a global pandemic, protests against systemic racism and police brutality, and an increasingly erratic and incompetent White House occupant, our CREDO members probably won’t be looking back on last year with much fondness, as 71% of total respondents believed 2020 was very difficult, one of the most difficult or *the* most year of their lives.

2020 won’t be an easy year to forget. Which of the below will leave the biggest impressions on you from 2020?

Not surprisingly, when we asked CREDO members which issues in 2020 will leave the biggest impression on them, the pandemic, the 2020 election, economic hardships and climate change ranked at the top. 

For some who took the time to answer, losing a loved one to COVID-19 will leave the biggest impression. From all of here at CREDO, we’re so sorry for your loss.

Do you expect 2021 will be better than 2020?

The majority of respondents are generally hopeful that 2021 will be better than the year before, with more than 73% replying that the new year will probably or absolutely be better. We hope so too!

Hope is a powerful thing. Which of the below, if any, give you the most hope for 2021?

Just as CREDO members are optimistic for a better new year, they are also hopeful about the change in our political leadership and the end of this devastating global pandemic that has hurt so many lives and livelihoods. 

More than 65% of respondents are optimistic about the new Biden-Harris administration, while over 47% have hope for the COVID vaccines. Here at CREDO, we’re also hopeful that the movements for greater racial and social justice grow stronger in the new year.

How would you summarize 2020 in one sentence?

Lastly, we asked members for some open-ended comments to summarize 2020. Here’s a quick sample:

  • “It’s been a hell of a year.”
  • “I am ready to turn the page.”
  • “It was a challenging year that brought new connections with people.”
  • “Stephen King couldn’t have written a better horror story.”
  • “It was the worst of times, it was…no, it was just the worst of times.”
  • “Horrific nightmare made worse by conservative Republicans.”
  • “The wealthy and political elite gained even more power over the public, but more people are pushing back.”
  • “Politics without science is proven once again to lead to failure.”
  • “It made you think ‘outside of the box’, and really appreciate the ‘little things’ that we take for granted, and know how truly important they are after all!”
  • “Amen and good riddance.”